Frequently Asked Questions
Q: Can you produce customized items?
A: Yes, we provide full customization including size, design, and up to 10-color printing.
Q: How is the price determined?
A: Pricing is based on specific material requirements, bag size, and the complexity of the design.
Q: Can I request a sample before the official order?
A: Yes, samples are available upon request; a sample fee may apply depending on the design.
Q: What is the estimated lead time?
A: The standard production lead time is 25 days following design approval and deposit.
Q: Do I need to pay the mold cost for reorders?
A: No, the mold cost is a one-time fee and can be reused for all subsequent repeat orders.
